The mission of the Intent Lab is to uncover the motivation behind consumers purchase behavior and deliver influential marketplace insights to strengthen brand engagement.
Intent Lab is a research unit created by Performics and Northwestern University.
Our purpose is to find new ways to strengthen brands through an improved understanding of how consumer decisions are made and how brand engagement can be improved.
Intent Lab research will enable brands to relentlessly optimize against consumer intent to drive measurable performance: Visibility. Relevancy. Conversion. Sales. ROI.
Understanding Intent Means Understanding How Consumers Decide at every stage of their journey
Consumer intent is the single largest performance marketing variable.
- Intent shapes our search queries.
- Intent dictates our purchase paths.
- Intent mediates meaningful interactions with brands, regardless of channel, media, or content type.
The Intent Lab will regularly produce customized research for brands and technology platforms.
These studies will be formulated to test hypotheses significant to each individual brand or platform, but will all revolve around uncovering and activating consumer intent during the pathway to purchase. They will utilize varied research methodologies and data sources.
In every intent moment, consumers are flooded with digital brand messages and interactions, some that are enabling and empowering, some that are intrusive and annoying.
The Digital Satisfaction Index™ (DSI) is the new industry standard identifying drivers of digital consumer satisfaction on a quarterly basis across a variety of markets and verticals. Marketers can use the DSI learnings to create better consumer experiences and interactions, ultimately driving engagement and converting intent into revenue.
WHAT DOES IT MEAN FOR MARKETERS AND BRANDS
Through the Intent Lab, we aim to uncover insights that will arm brands with a new level of understanding that is critical to establishing meaningful consumer connections and ensuring relevance across the path-to-purchase; ultimately influencing choice and motivating purchase.
Steering Committee and Research Team
Associate Dean, Department Chair and Professor of Integrated Marketing Communications, Northwestern University Medill School
Director, Integrated Marketing Communications Program, Northwestern University Medill School
Associate Professor and Research Lead, Northwestern University Medill School
Professor of Marketing, Seattle University
Chief Operating Officer, Performics Worldwide
Global Growth Officer, Performics
SVP Planning & Insights, Performics
Group Account Director, Planning & Insights, Performics